Please allow 1-4 business days for order processing. Once your order is processed, a confirmation email will be sent to you. Please allow an additional 2-7 business days for shipping. (This does not include observed holidays or weekends.) At this time there is a No Exchange/Refund policy in place. If any issues occur with your purchase, please still feel free to email us.
*AS OUR PRODUCTS ARE MADE WITH NATURAL INGREDIENTS, IT IS ADVISED THAT A 2-DAY SHIPPING OPTION IS CHOSEN DUE TO HEAT TEMPERATURES*
*Due to COVID-19, there may be a delay in the shipping process*
Business hours are Monday-Friday, 8am to 7pm. Allow us 24-48 hours to respond to any inquiries/customer support emails. Emails can be sent to thegreenorchid843gmail.com
****"TGO CO." IS NOT RESPONSIBLE FOR ANY DAMAGED, LOST, OR STOLEN PRODUCTS once they have been shipped out and you've received your confirmation by email. Please follow your tracking information and contact your local USPS office if your package is damaged or missing.****